LIMITED WARRANTY & DIAMOND WARRANTY

10 YEAR LIMITED WARRANTY

We at VORTEX DRYERS take the greatest care and pride in manufacturing outstanding hair and hand dryers (THAT) meet the needs of the most demanding. To insure our customers of their entire satisfaction we have taken the following initiative in putting together the best warranty and return policy that exists to our knowledge.
1. A Warranty Policy Statement along with installation template and instructions (ARE) packed with each dryer manufactured by VORTEX DRYERS. 2. All VORTEX DRYERSUNITS MUST BE REGISTERED TO ACTIVATE WARRANTY In essence, VORTEX DRYERS warrants the consumer that it’s products are free of defects in either material or workmanship.
If, during the 10-year warranty period following a purchase by the end user, if a consumer finds that a Vortex supplied dryer is defective, Warranty shall include labor performed at factory as well as the repair or exchange of defective parts, at manufacturer’s option.
3. A Returned Goods Authorization number (R.G.A. #) MUST first be obtained from VORTEX DRYERS, for defective goods or components being returned This R.G.A. system allows us to properly track and document each return and assure that the necessary follow-up is done. Returned Goods which do not have an authorized R.G.A. number will not be accepted
by VORTEX DRYERS.
4. Warranty covers all mechanical or electronic defects. It does not cover wear and tear. It does not cover misuse or abuse. It does not cover air filter or Germicidal bulb. It does not cover transportation or freight costs or any on site labor charges associated with repair. Our warranty policy, if properly explained by the distributor, will provide the purchaser
with the deserved protection without the problems of misunderstanding.
5. Warranty requires that the purchaser with a defective dryer or component return it, prepaid, to VORTEX INDUSTRIES INC. or one of its authorized distributors. If, upon examination, the product is found to be defective within the warranty period, the faulty parts will be repaired or replaced without cost.
Your Vortex Dryer doesn’t seem to be working properly. What should you do? First check the Troubleshooting Guide in your owner’s guide. Some troubleshooting suggestions are included here. If you still need help, call us at 1-844-9VORTEX or write us: service@vortexdryers.com

OPTIONAL VORTEX INDUSTRIES INC.EXCLUSIVE DIAMOND WARRANTY
What is the VORTEX DRYERS DIAMOND WARRANTY? The Diamond Warranty is optional and covers the complete unit against technical defaults as well as vandalism for a period of 10 years.
What is the cost of the Diamond Warranty? The one-time fee is $74.80 plus local taxes. This can be paid on-line by credit card when registering your Vortex Dryer.
How does it work? From the original date of purchase of the dryer by the end user and for a period of 1 year VORTEX DRYERS will replace the defective or vandalized dryer with a new replacement unit.
(Scratches, graffiti or intentional damages are not considered as vandalized units). Should your Vortex Dryer become defective or vandalized for years 2, 3 and 4 you will have the possibility of receiving a new unit for 30% of your initial cost (original invoice will be requested). As of the remaining 10-year warranty we will replace your defective or vandalized unit for 50% of your initial cost (original invoice will be requested). The Diamond Warranty covers replacement parts except for the coarse air filter and the germicidal bulb as well as on site labor costs or shipping and handling.
· Can I send my defective or vandalized dryer directly to Vortex Dryers or any authorized VORTEX Dealer? Yes, but first you need to call us to obtain a Return Goods Authorization (RGA) number. This number helps us quickly track the status of your product. In North America, call 1-844-9VORTEX. Vortex Dryers customer service representatives are available to assist you Monday through Friday, 8:30 AM to 8 PM ET and Saturdays from 9 AM to 5 PM ET. A copy of this RGA must be attached and visible with the returned dryer.
Please have the following information ready when contacting us:
· Product model and series number, which is next to the air output on bottom of dryer
· Date of purchase
· Where Dryer was purchased
· Details of the problem you are experiencing
If your product has been registered and is covered by our EXCLUSIVE DIAMOND WARRANTY and you plan to send it to Vortex Enterprises for replacement, please have your credit card number available to cover shipping and replacement costs.
WARRANTY REGISTRATION CARD
Please fill out to register your dryer warranty.
Company name: _______________________________________
Contact Information: _______________________________________
Address: _______________________________________
City: _______________________________________
Province/State: _______________________________________
Country: _______________________________________
Phone: _______________________________________
E-Mail _______________________________________
Fax: _______________________________________
Model: _______________________________________
Serial #: _______________________________________
Date of purchase: _______________________________________
Name of Distributor where unit was bought: ______________________________

Once the above information has been filled out please send by E-Mail: vortex.warranty@vortexdryers.com or Fax: 514-312-1209
A confirmation # will be forwarded to you once we have registered your dryer, please allow 7-10 days’ lead time.
(Scratches, graffiti or intentional damages are not considered as vandalized units). Should your Vortex Dryer become defective or vandalized for years 2, 3 and 4 you will have the possibility of receiving a new unit for 30% of your initial cost (original invoice will be requested). As of the remaining 10-year warranty we will replace your defective or vandalized unit for 50% of your initial cost (original invoice will be requested). The Diamond Warranty covers replacement parts except for the coarse air filter and the germicidal bulb as well as on site labor costs or shipping and handling.